Client FAQ

Q: What is included in the session fee and when is it due?


A: The session fee includes a pre-session preperations, the photography session, and image processing. The fee is due at the time a session is booked, and holds your time and place. Please note that the session fee is non-refundable. However, in the event you need to reschedule [or due to weather], fees are transferable to a new date and time.


Q: When do you schedule sessions?

A: I offer weekday evening and weekend session times.


Q: What about if we have bad weather?

A: If the weather does not cooperate, we will reschedule your session during my next available session time that is convenient for you.


Q: How do I schedule a session with you?

A: You can email me at billie@billiemitchellphotography.com, or click the connect tab on my website and fill out the necessary information. You may also contact me by phone at 828.785.2389.


Q: I’m not sure where I would like for our session to take place.

A: We will work together to decide where the perfect location is for your portrait session. Based on your likes and dislikes, personality of your child or family, favorite things to do, etc… I have many locations that I can suggest, but am always open to new ideas that you may have as well. It could be your favorite park, your backyard, or your baby’s nursery.


Q: What should we wear?

A: This is probably my #1 asked question. The answer is very simple. Wear what you are comfortable in. If your family likes to hang out in jeans and t-shirts, then by all means, wear your jeans and t-shirts for your pictures. If you are more of a dress up type family, that is great too. There is no right answer to this question. I do recommend coordinating your clothing, as opposed to matching everyone perfectly. But that is just my personal preference. I think it makes the pictures a little more fun and interesting. But again, you should wear whatever you are comfortable in and love to wear.


Q: How long does a session usually last?

A: If it’s a newborn session, I always ask that you plan on at least 2 hours for your session. All other sessions, I usually try to wrap up within 1 hour.


Q: When will by pictures be ready for me to see?
A: Approximately 2 weeks after your session we will get together for your viewing and ordering appointment.


Q: What types of products do you offer?

A: I am proud to offer a wide variety of very high quality products. We offer prints from wallet size to 20” x 30” mounted prints. I also offer storyboards, gallery wraps, proof books, greeting cards and announcements, and mini accordian albums. I have samples of everything to share with you are your session.


Q: What payment types do you accept?

A: At this time I accept cash and checks made payable to Billie Mitchell. I can also accept Visa, Mastercard, American Express, & Discover via PayPal.